Techsperience ONE
Daily operations, technology alignment,
and a seat at the partners' table.
Techsperience ONE is our single managed-IT package for private-practice law firms in London and the Home Counties. It includes the daily IT operations every firm needs, a continuous Technology Alignment review against more than 150 standards, and a quarterly vCIO partnership at the partners' table. Cyber Essentials certification is included at no additional cost.
Book the 10-minute call →How it works
Three layers,
on every client. Always.
Techsperience ONE has a single specification — there are no tiers and no premium level where strategic work appears. Every client gets all three layers, so the strategic work has a permanent place in the relationship rather than slipping off the agenda when the helpdesk gets busy.
The unglamorous reliability layer.
It has to just work.
This is what every IT firm has to do well before anything else matters. We do, and we don't make a marketing campaign of it.
Helpdesk
Real humans on the phone. Issues owned end-to-end. UK-based, with on-call cover for after-hours emergencies. Lawyers and PAs are happy to call us — that’s the goal.
Microsoft 365 management
Licences, mailboxes, Teams, SharePoint, OneDrive, Intune device policies, Purview retention, conditional access. We make sure you get the value you’ve already bought.
Device management
Laptops, desktops, mobiles. Configured, patched, encrypted, monitored, retired. New starters get a working machine on day one. Leavers offboarded the same day.
Windows update management
Update schedules planned around your firm — not all twenty fee-earners’ machines rebooting at 9am Tuesday. Patches stay current; productivity loss stays low.
Software control
We track what’s installed, where, and on whose authority. Unauthorised software flagged. Out-of-date software updated or removed. Fewer surprises during an SRA file review.
Email security
Multi-layered protection — spam, phishing, impersonation, business email compromise, attachment sandboxing. Real attacks blocked before they reach a fee-earner’s inbox.
Anti-malware
Two independent endpoint anti-malware packages running in parallel, using different detection techniques. Belt and braces, deliberately.
24×7 Security Operations Centre
Our SOC monitors your endpoints and Microsoft 365 around the clock. When something looks wrong, an analyst investigates immediately and can isolate a compromised device — at 3am on a Sunday if needed.
Continuous review.
No quiet drift.
Every Techsperience client's environment is reviewed continuously against more than 150 standards we maintain — covering security, identity, data protection, business continuity, software currency, policy compliance, and SRA expectations. Each standard is either aligned or not aligned. There's no marking your own homework.
Your firm sees the score. You see the gaps. You see what's drifted since last quarter and what's about to. Priorities are agreed openly — not announced after the next outage.
- A live alignment score against every standard, viewable any time
- A quarterly written report summarising changes, current risks, and proposed next-quarter priorities
- An "open the books" policy — every category visible, every gap on the table
A virtual CIO,
at the partners' table.
Most law firms of 20 to 150 staff can't justify a full-time CIO and shouldn't try to. The work is too important to skip and too occasional to need a £150,000-a-year hire.
Our vCIO is the strategic IT role we run for you. Once a quarter, we sit down with the partners — at your office or ours — for sixty to ninety minutes. The agenda fits on one page:
Changes you’re planning, growth, M&A, office moves, new sectors of work.
Capacity, capability, compliance, the alignment-score gaps.
What to invest in this quarter, what can wait, what’s about to become non-negotiable.
Cyber, regulatory, operational — what changed, what’s exposed, what we’re doing about it.
The output is a one-page roadmap the partners can take to a partnership meeting and act on without translation.
Included
Standard,
not optional.
Cyber Essentials certification
Annual renewal at no additional charge.
ISO 27001 alignment path
Built into how we run your firm. If you decide to formally certify, you start a long way ahead.
SRA cybersecurity expectations
Addressed by default, not as a separate compliance project.
Continuous Technology Alignment review
See Layer 02. Not an annual extra.
Quarterly vCIO sessions
See Layer 03. Not a premium tier.
24×7 SOC cover
See Layer 01. Standard.
UK-based helpdesk
Staffed by people who work for us, not a subcontracted overseas service.
Honest about scope
What Techsperience isn't.
Knowing what we don't do is part of how we keep doing the things we do well. The honest list:
One-off projects
We're a managed-IT firm, not a project-IT firm. If you need a one-shot office move with no ongoing relationship, we're not the right fit.
Free pre-sales audits
We don't survey your environment as a sales pitch. The first substantive technical work happens after we've both agreed to work together.
Telecoms or hardware reselling as the offer
We'll specify and procure hardware your firm needs at a small markup, usually still below supplier list price. It's a service, not a profit centre.
Multi-sector work
Today we work exclusively with private-practice UK law firms of 20 to 150 staff. We expect to add a second sector during 2027.
The lowest price
Our pricing is published. Significantly cheaper offers usually mean a different scope of service — happy to walk you through what's included and what isn't.
Frequently asked
Questions about the service,
answered plainly.
What does Techsperience ONE include?
Techsperience ONE is a single all-in package: daily IT operations (helpdesk, Microsoft 365 management, device management, Windows updates, software control, email security, anti-malware, 24×7 Security Operations Centre), a continuous Technology Alignment review against more than 150 standards, and quarterly vCIO sessions at the partners’ table. Cyber Essentials certification is included at no additional cost.
Is there a tiered version of Techsperience ONE?
No. Every client gets all three layers — daily operations, Technology Alignment, vCIO. The strategic work is what you came for; tiering it would defeat the purpose.
How much does Techsperience ONE cost?
Per user, per month, between £100 and £150 depending on complexity. See our pricing page for worked examples for 20-, 50- and 100-user firms.
How is Techsperience ONE different from a typical managed-IT contract?
The Technology Alignment review and the quarterly vCIO sessions are part of the standard Techsperience ONE package — included on every client engagement, not priced or scoped separately. That gives the strategic work a permanent place in the relationship rather than depending on a separate contract.
Do you support practice-management software (LEAP, Access Legal, Actionstep, Clio)?
Yes. We support all major UK practice-management platforms used by private-practice firms, including Access Legal Case Management, Access Legal Proclaim, Actionstep, Clearmatter, Clio, Insight Legal, LEAP, Osprey, and Quill. We can also help firms migrate between them. Clearmatter is our own lightweight matter-management product, built in-house — we offer it as one option among many, depending on what suits each firm.
Do you provide IT support for individual home offices and remote workers?
Yes. Modern law-firm IT is hybrid by default — fee-earners working from home, court, client offices, or chambers. Techsperience ONE covers your people wherever they’re working, including their devices, access, and security.
What does the Security Operations Centre do?
Our SOC monitors your Microsoft 365 tenant and your endpoints around the clock, every day. When suspicious activity is detected — an unusual login, a possible compromised account, malware on a device — an analyst investigates immediately. If a device is compromised, the SOC can isolate it from your network remotely, including out of hours.